The Client
Odot helps companies manage their energy consumption and costs. Odots’ energy experts continuously monitor the energy market and the evolution of prices to ensure their clients the lowest energy cost.
As Odot takes numerous actions on behalf of their clients, they struggled in making their customer data clearly accessible. Sending data manually to clients was time-consuming and inconvenient for clients to keep track of, which is why a customer portal was clearly needed.
“
Uflow was able to demonstrate great expertise. While the usability of our client portal was of the highest priority, the marketing and commercial aspects were never lost sight of when designing the screens. ”
Chris Elbers, CEO
The Request
The portal had to be user-friendly, visually appealing, and provide clients with an overview of all their sites and energy contracts at a glance. To make it easier for clients to keep track of everything, we added useful features such as a map of the sites and a timeline of price clicks.
Disclaimer: We take client confidentiality very seriously, for this reason we cannot show detailed project designs.
The Request
The portal had to be user-friendly, visually appealing, and provide clients with an overview of all their sites and energy contracts at a glance. To make it easier for clients to keep track of everything, we added useful features such as a map of the sites and a timeline of price clicks.
Disclaimer: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc vulputate libero et velit interdum, ac aliquet odio mattis.
Disclaimer: We take client confidentiality very seriously, for this reason we cannot show detailed project designs.
Disclaimer: lorem ipsum dolor sit amet.
The Request
The portal had to be user-friendly, visually appealing, and provide clients with an overview of all their sites and energy contracts at a glance. To make it easier for clients to keep track of everything, we added useful features such as a map of the sites and a timeline of price clicks.
The Process
To get a clear understanding of the needs of both Odot and their clients, we conducted workshops on personas, processed the as-is customer journey into the ideal to-be customer journey, and determined the first release. Usability is key to this customer portal, so we ran it through extensive tests with end-users to ensure it provides the best experience.
Odot needed their customer portal to match their website in terms of style, as well as work fluently on all screen sizes. Our team created a pixel-perfect design delivered as a fully responsive prototype along with corresponding design specifications.
When delivering the prototypes, cooperation with Odot’s front-end developer team ran very smoothly. We kept the turnaround time to a minimum thanks to fast and efficient communication.
The Process
To get a clear understanding of the needs of both Odot and their clients, we conducted workshops on personas, processed the as-is customer journey into the ideal to-be customer journey, and determined the first release. Usability is key to this customer portal, so we ran it through extensive tests with end-users to ensure it provides the best experience.
Odot needed their customer portal to match their website in terms of style, as well as work fluently on all screen sizes. Our team created a pixel-perfect design delivered as a fully responsive prototype along with corresponding design specifications.
When delivering the prototypes, cooperation with Odot’s front-end developer team ran very smoothly. We kept the turnaround time to a minimum thanks to fast and efficient communication.
“
Our experience with Uflow was very positive from start to finish. Before we started working on our client portal, we participated in several workshops. Thanks to Uflow’s structured and creative approach, we gained useful insights that helped us determine the priorities in building our portal. ”
Anya Kussé, COO
The Outcome
The result? A happy client and a successful collaboration that’s still going strong! Odot’s portal has become a valuable asset for their customers and they’re now working on a third release with Uflow that includes live data from digital meters. With this, the customer portal offers even more value to its clients, as big electricity and gas suppliers don’t yet disclose this data.
“
The designs were delivered in a very structured way that was user-friendly to implement. The technical team was also easy to approach in case of any questions. The collaboration went very smoothly. ”
Dominique Menu, .net & frontend developer
